Category: Community

America's Preferred Home Warranty Staff Family Members on the Front Lines of COVID

Family on the Front Lines: Beth

Posted on | by Clive Gillett

America's Preferred Home Warranty Staff Family Members on the Front Lines of COVIDIf there’s one thing we can all agree on these days, it’s the front-line heroes keeping our society going—and many of us have close friends and family members working those front lines. Here is America’s Preferred Home Warranty Corporate Training Manager Beth’s story, about her mom.

My mom’s name is Darlene Elden-Lane, and she is a Registered Nurse (RN) at Henry Ford Hospital (HFH) in Detroit. She’s been an RN for 35 years.

At the beginning of her career, she took care of HIV-AIDS patients in the early years of the AIDS epidemic. Since then she has worked in the Neonatal Intensive Care Unit (NICU) and was a home care nurse for “Mom & Baby” visits: After they got home from the hospital, they would have a nurse follow up at home.

Her current role is in the Admissions Transfer Management Office department, coordinating transfers to HFH Detroit from hospitals all over Michigan, including life flight and organ transplant team.

Since HFH is not currently accepting transfers, her desk work has halted, and she has been redeployed to wherever she is needed as an RN. Odd as it may seem, her anxiety has decreased since getting back out there – sometimes as an equipment runner on the general practice floors, other times assisting with direct patient care.

It’s one thing to read news stories about the hospitals and health care workers, but when you listen to their first-hand accounts, it becomes more real. I don’t think any of us will ever truly understand the impact of this disease like health care workers currently caring for COVID patients on the front lines.

Let us know your thoughts on Facebook, LinkedIn, Twitter or Instagram!

America's Preferred Home Warranty Earns Loyalty, Home Warranties, Real Estate

Because That’s Just What We Do

Posted on | by Clive Gillett

America's Preferred Home Warranty Earns Loyalty, Home Warranties, Real EstateHave you ever avoided salespeople? I don’t appreciate a forceful sales pitch either… but not all salespeople are like that. Definitely not Suzann Blades—as far as she’s concerned, friendship is far more important.

“I truly do care about every one of the real estate agents I work with,” said the America’s Preferred Home Warranty (APHW) Area Sales Manager. “If you give me business, I appreciate it, but I reach out because I sincerely want to know how you are doing.”

Times Are Hard

Like everyone else, social distancing dramatically changed Suzann’s routine. Her typical day used to involve visiting agencies, meeting real estate agents for coffee or trainings, or delivering updates about their clients’ home warranty experiences. Now finding new ways to make and continue those connections without actually being around people—but this isn’t really new to her.

“We’re used to dealing with various disasters in Louisiana,” Suzann said, indicating events like Hurricane Katrina. “We mobilize and get things done, and we check on each other because that’s just what we do: We care. Now we’re all working together to come up with a different way of doing business.”

Honesty Helps

This straightforward integrity and caring attitude have earned Suzann loyalty within the real estate community over the years. “I’ve had agents go out of their way to stand up for me when I’m not even in the room,” she said. “They know that no matter when they call, I’m going to pick up and I’m going to do what I can to help.”

And Suzann has a message, both for real estate agents and everyone else: “As strong Americans, we will get through this,” she said. “This is a time to reflect, but we will make it through this gauntlet and rise above it.”

Louisiana real estate agents can get in touch with Suzann at 225.400.7447 or [email protected].

Call 800.648.5006 today to find your state’s area sales manager, or visit APHW.COM for more information.

Let us know what you think on Facebook, LinkedIn, Twitter or Instagram!

America's Preferred Home Warranty, Home Warranty, Stay At Home

Home with the Kids? Us Too.

Posted on | by Clive Gillett

America's Preferred Home Warranty, Home Warranty, Stay At HomeThe capacity to work from home in this time may be a blessing, but it’s also a balancing act. Many parents are discovering whole new ways to organize work and kids in the same household. Pittsburgh resident, America’s Preferred Home Warranty (APHW) Area Sales Manager, and full-time mother Fawna Farrell is one of them—and her hands are full to capacity.

A Crazy Couple of Days

“The first couple of days I was really stressed out,” Fawna said. “I felt so much pressure and no control with how everything was changing by the minute. I was worried about how I would work and take care of the kids and all these extra responsibilities, and I honestly thought everything was caving in for a minute there.”

Then in the second week of Kaden (7) and Flora (5) being home from school, she had an epiphany: In the past when she had been gone all day, Fawna felt she was missing out on their lives. “Now I have the best of both worlds!” she exclaimed. “I can stay home and be with my kids while I continue my career.”

Implementation Though…

Now that’s easy to say, but harder to do. “We just had to find that balance as a family,” Fawna said. She found that structuring the days is what worked best for her and her husband, Jeffrey, and of course for her children.  “When kids don’t have structure, they act up. So I came up with targeted learning charts for both of my kids, and another for rewards where they get stickers for good behaviors, daily chores, etc. We’re also using this time to teach them life things, like folding clothes and what goes into making dinner.”

Fawna (@FawnaAPHW) wanted to share her story to let other parents know they’re not alone in all the craziness going on. “There are probably a lot of parents who feel beside themselves,” she said. “My hope is that they’ll see my story and just embrace things for what they are. Our kids are only little once, and we miss them like crazy when we’re working. So let’s enjoy them while we get to stay home. Just have fun with it!”

America's Preferred Home Warranty Receives NHSCA Accreditation

APHW Achieves NHSCA Accreditation

Posted on | by Clive Gillett

America's Preferred Home Warranty Receives NHSCA AccreditationThe National Home Service Contract Administration (NHSCA) officially accredited America’s Preferred Home Warranty (APHW) Tuesday, March 10, recognizing their full compliance with a recently created, nationwide standard for home warranty companies.

“This gives consumers and real estate agents added confidence to know they’re doing business with a reputable company,” said APHW CEO Rodney Martin. “And we’re very excited to receive this important designation!”

The NHSCA shared their thoughts in a blog post last September, regarding the new accreditation:

“The award of the NHSCA accreditation logo demonstrates to consumers and the industry our membership’s commitment to proper regulation and compliance,” says John Walsh, General Counsel for NHSCA member Cinch Home Services, Inc., based in Florida. Walsh, also the NHSCA Treasurer/Secretary, added, “NHSCA membership is what REALTORS® look for when recommending a home warranty provider. This program is just another step forward to assure regulators and consumers [that] we take our responsibility seriously to meet their expectations.”

But then, APHW leadership have always worked to ensure that homeowners come first. “We pay attention to the details,” Rodney said. “Honesty and integrity are part of our core values.  Doing it right matters.”

Call 800.648.5006 or visit APHW.COM for more information today!

America's Preferred Home Warranty Recognized in Top 100 Companies Driving Innovation in Real Estate

Housingwire.com Recognizes APHW In 2020 Tech100 Real Estate List

Posted on | by Clive Gillett

America's Preferred Home Warranty Recognized in Top 100 Companies Driving Innovation in Real EstateHousingWire.com awarded America’s Preferred Home Warranty (APHW) a spot in their 2020 HW Tech100, a list of the top 100 companies driving innovation in the real estate industry. The award, announced on Monday, March 2, reflects APHW’s development and successful implementation of their free Real-Pro® app to real estate agents nationwide.

And We’re Stoked!

“We are proud to be featured alongside some true giants in innovation for the real estate industry,” said APHW Senior Vice President of Sales Brendan Morgan. “We always strive to act as partners with brokers, REALTORS® and agents across the nation, and our Real-Pro® mobile app is a huge part of that. It provides them with easy access to all the home warranty documentation and information they need at the tap of an icon, helping them take even better care of their homeowners.”

The Benefits

Agents can order APHW home warranties through Real-Pro® at any time day or night, immediately print the confirmation, and email documentation wherever they need to. The app gives them control over the whole process, while also providing a convenient portal for tracking home warranties across multiple clients with different closing dates. The majority of APHW’s real estate home warranty purchases are now sold through Real-Pro®, with thousands of agents using it every day.

APHW developed Real-Pro® in order to save valuable time for real estate agents. “Real-Pro® lets agents quickly order and manage their warranties, as well as send documents,” said APHW Vice President of Operations Mike Sadler. “It was created with the assistance of plenty of agents’ feedback and suggestions during the creation and testing phases, and we are currently reviewing feedback and user cases to develop enhancements in the future.”

“We are beyond honored with this recognition,” Brendan said. “And we will continue to seek new innovations in the years to come.”

Intrigued?

Call 800.648.5006 today for more information on America’s Preferred Home Warranty, or 855.806.6678 for Real-Pro® app assistance.

Was this story helpful? Let us know on Facebook, LinkedIn, Twitter or Instagram!

Home Warranty Day, National Home Warranty Day, Home Warranties

National Home Warranty Day 2020

Posted on | by Clive Gillett

Enjoy LIVING in your home without worrying about unexpected expenses. Call us today at 888.351.3681 or visit APHW.COM for more information.

 

Jackson College 2020 Martin Luther King Jr. Medal of Service Award recipient

JC 2020 MLK Jr. Medal of Service Recipient

Posted on | by Clive Gillett

It is an incredible honor to have someone of such integrity among our ranks, such an advocate for equality and enacting change where it’s needed, both among our community and beyond. Congratulations, Arlene, on your selection as the Jackson College 2020 Martin Luther King Jr. Medal of Service Award recipient. You truly deserve it!

APHW Sponsors 2 Teams for the JA of the Michigan Edge Crazy Bowl

APHW Sponsors 2 Teams for JA ‘Crazy Bowl’ 2019

Posted on | by Clive Gillett

APHW Sponsors 2 Teams for the JA of the Michigan Edge Crazy BowlAmerica’s Preferred Home Warranty (APHW) proudly sponsored two bowling teams for the Junior Achievement (JA) of the Michigan Edge ‘Crazy Bowl’ held Saturday, Nov. 9 at Hillside Lanes in Hillsdale, Michigan. JA received 25 team sponsorships in total (including 10 youth teams).

In between bowling with their feet, spinning in circles, and skipping hand in hand, individual participants also contributed through personal donations as well as purchases of 50/50 and prize drawing tickets. Altogether, JA raised more than $9,000 through the event, which goes toward JA youth programs.

“We had an awesome time on Saturday,” said JA of the Michigan Edge President Connie Poisson. “And I thank APHW for pulling together their teams and sharing in the fun!”

APHW Volunteers at Michigan Fall Special Olympics 2019

APHW Staff Volunteer at Michigan Special Olympics 2019 Fall Games

Posted on | by Clive Gillett

America’s Preferred Home Warranty (APHW) employees volunteered again this year at the Michigan Special Olympics Fall Games September 20 – 22, assisting in a variety of ways for the 2019 events.

Patty took part in the cycling event, discovering upon arrival that her own cousin was competing! She got to escort him to the starting line for both of his races, and states she would definitely do it again next year. “It’s an amazing feeling to be a part of something like this, to watch the excitement on the participants’ faces, and see the true meaning of sportsmanship,” she said.

Assisting in flag football, Toney watched a new girl on the team discover what it’s like to score. “She hadn’t played before and at first looked confused on which way to go,” she said. “They handed her the football and told her to run, and the other team followed behind her and let her make the touchdown—her first ever. It was one of the best moments I have seen in a long time.”

“My favorite part was just being involved in the games and talking with the participants,” said David, who also assisted with the flag football event. “Our world is so self-centered sometimes, and it’s good to just think about others for a while—it’s a rewarding experience.”

“I acted as a ball retriever and delivered water to each team in the softball event,” said Taylor. “Seeing the joy and gratitude on the players’ faces was so fulfilling, and it was rewarding to see the excitement as teammates watched others hit the ball or make it to the next base.”

Toney really enjoyed interacting with the players, and strongly encourages others to consider volunteering next time. “The players are competitive, but they also cheer for each other no matter what team they’re on. It’s an amazing experience,” she said. “And they really need you.”

“Giving back and doing for others is what God wants us to do,” said Sherry, who also assisted in the cycling event. “It made me feel so good inside to be able to help and interact with them. It’s the best feeling in the world, and all I can say is go and help volunteer; you’ll be glad you did.”

With more than 1,600 athletes competing in the games, every volunteer makes a difference. APHW would like to thank Taylor, Alicia, Toney, Patty, David, Sherry and Brittany for volunteering their free time toward this event, as well as Donna for leading the volunteer effort. We are so proud to have each of you on our team!

Was this review helpful? Let us know on Facebook, LinkedIn, Twitter or Instagram!