Tag: Home Warranties

America's Preferred Home Warranty Wants to Know: Why Do You Renew?

Why Do You Renew? Tell Us!

Posted on | by Clive Gillett

America's Preferred Home Warranty Wants to Know: Why Do You Renew?Why do you renew? What is it that makes you say, “I’m signing up for that again!” for a service? We’ve had our fair share of renewals here at America’s Preferred Home Warranty (APHW), but we want to hear from you: Why do you choose to renew with APHW?

Here are some reasons our customers have given us in the past:

  • “It was a huge positive knowing I could renew, especially because it can be a monthly payment instead of having to pay up front. On top of that, APHW is very, very easy to work with. Everyone is so personal and kind. I’ve never had any problems or been put off—I wish everything was this easy!” ~C. McKinch, Michigan
  • “I called at 7 o’ clock on a Friday night, and there’s someone to answer the phone. I didn’t have to wait for a company-approved contractor to come over and tell me what’s what—I can call my own guy to come and look at it and fix it right away. I stick with APHW because it’s great, and I’ll keep renewing it year after year.” ~D. Anaya, Minnesota
  • “It was all just so much faster and smoother than I thought it was going to be. Once we understood the process and how easy it was, we can’t imagine not having a home warranty.” ~C. Perkinson, Alabama

Is it the customer service? The value? Is it the 24/7/365 availability, or that you can choose any licensed contractor for claims? Is it something else entirely?

Tell us on Facebook, LinkedIn, Twitter or Instagram: Why do you renew with America’s Preferred Home Warranty?

America's Preferred Home Warranty, Sprinkler System Maintenance

Love That Perfect Yard? Maintain Your Sprinkler System

Posted on | by Clive Gillett

America's Preferred Home Warranty, Sprinkler System MaintenanceMy husband takes enormous pride in his yard. The hedges must align, the grass must be cut in perfect rows, and above all, each blade must be a lush, dark green. So you can imagine how he’s less than enthused when summer comes along and cooks it down to a crispy brown. He does his best with a hose sprinkler, but if you have a sprinkler system installed, you can be sure he’s a little green himself. So enjoy it! And maintain it, so you can keep that lushness going as long as feasibly possible.

Check out these 10 Practices to Maintain Your Sprinkler System* to learn where to install your sprinklers, when and how long you should run them, how often you should inspect them, and when to call in the professionals.

If you’ve run into some issues and you’re a DIY homeowner, here are some Do-It-Yourself Solutions to Irritating Irrigation Problems* that could save you a buck or two.

Visit APHW.COM for more home maintenance tips, and call 888.351.3681 to get peace of mind with a home warranty on your home today – now featuring coverage options for lawn sprinkler systems!

*America’s Preferred Home Warranty is not affiliated with and has not collaborated with K-Rain Manufacturing or Family Handyman in any capacity.

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America's Preferred Home Warranty, Sales, College Grad In Sales

College Grad Finds His Way at APHW

Posted on | by Clive Gillett

America's Preferred Home Warranty, Sales, College Grad In SalesFresh out of college and looking for a career, Colton Williamson found good footing in sales with America’s Preferred Home Warranty (APHW) last August. Now he’s closing in on his first full year, and he’s certain it was the right decision.

“When I got to Georgia Tech, I originally wanted a degree in business with a concentration in marketing and a minor in industrial design,” Colton described. “But then I started taking college classes in real estate, and that’s when everything fell into place. I put everything else on hold to pursue it.”

The Paths Multiplied

What Colton didn’t know, however, was how many different ways those classes could lead him. It was only when his friend (and now fellow Area Sales Manager) Ted Fithian suggested APHW that he started researching it.

“I came to really like the company more and more, between what I saw on the website and what people told me through interviews,” Colton said. “I also noticed they had a really big Christian base, and that everyone seemed very lively, like they really enjoy what they do—which is something you definitely want in a work environment. It also interested me because it sounded like a good opportunity to build relationships with new people, which I honestly just enjoy.”

The easy-going Georgia Area Sales Manager continues to grow every day at APHW, and with a love for the good southern food and hospitality of his state, he definitely plans to stick around. “Let’s get to know each other,” he said. “I believe in this company—and I’d love to show you why.”

Want More Info?

Southeast Georgia and Jacksonville, Florida real estate agents can reach Colton at 912.660.5312 or [email protected]. Otherwise, call 800.648.5006 ext. 179 to find your local Area Sales Manager, or visit APHW.COM today for more information!

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America's Preferred Home Warranty, In Good Hands, Customer Service

In Good Hands – Literally

Posted on | by Clive Gillett

America's Preferred Home Warranty, In Good Hands, Customer Service

Sometimes ‘snail-mail’ is the only option, so it’s nice to know when you’re in good hands. This was the literal case for a potential customer, when Elizabeth Sokol personally delivered an America’s Preferred Home Warranty (APHW) brochure to her home.

As someone who typically works with real estate agents, the APHW North and South Carolina Area Sales Manager didn’t understand at first why she had received the request, or why APHW had mailed the warranty instead of sending it by email. “I couldn’t find her as a REALTOR® or a homeowner in our system, so I called her,” she said.

When ‘The Usual’ Isn’t Quite Enough

It turned out the homeowner wasn’t terribly computer savvy, so she was waiting for ‘snail mail’ to come through instead—but COVID-19 kept causing delays with the postal service. “And when I talked to her, I realized she was also an unaffiliated REALTOR®, who lives only about four miles from me,” Elizabeth said. “And she was so excited to have somebody local that she knew was attached to the warranty she was trying to purchase!”

Going the Extra Mile – Literally!

They discussed coverage options for a while, and the REALTOR® asked Elizabeth if she could come drop off a brochure at her home. “I said, ‘I’m almost at your driveway,’ and she just lit up over the phone,” Elizabeth said. “So I got there, stood on the front porch, and told her how the home warranty would pertain to her particular situation. She’s not selling right now, but she will be, and she wanted the best coverage.”

The REALTOR® originally discovered APHW through her Continuing Education training, where another real estate agent had recommended the company. “We’ve talked a couple times since then,” Elizabeth said. “And I’ll call her back again today with more answers about getting her registered as an agency.”

More Information

Are you a real estate agent? Call 800.648.5006 ext. 179 or visit APHW.COM for to see how APHW can help you grow your business—you’ll be in good hands.

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America's Preferred Home Warranty, Home Warranty, How to Choose a Contractor

Difficulty Finding a Contractor? We Can Help

Posted on | by Clive Gillett

America's Preferred Home Warranty, Home Warranty, How to Choose a ContractorI get to choose any licensed contractor for claims! But… this one over here said ‘they don’t work with home warranties…’ Having the freedom to choose gives you a huge advantage in claims—if you can get one to listen to you for half a second. We can help you with finding a contractor.

Here’s the thing: Your contractor doesn’t HAVE to ‘work with us.’ They are working with and for YOU. We’re just paying the bill.

So, the real problem here isn’t that they won’t work with home warranty companies—they’re just leery of the concept. We understand that this can cause difficulty for some of our customers, so we’ve put together some ideas to help you get the contractor you need.

Remember, They Work for YOU

After you’ve filed a claim and received a claim number, when reaching out initially, just tell them you have a problem that needs a contractor. That’s it. After your contractor has diagnosed the problem, ask them to speak with us over the phone before any repairs are completed.

We Need to Talk to Them

Our claim decision is based on your contractor’s professional diagnosis, which is why approval is required before repairs are completed. All we need from them is a few details about the unit, what caused the failure, and their price for repair or replacement. That’s it. Easy, right?

You May Have to Pay Up Front

We get it… the whole point is to prevent you from paying out of pocket. Though we do offer immediate payment by credit card over the phone, because your contractor doesn’t work for us, they’re not obligated to accept payment from us. This is why we also offer reimbursement to you for approved claims, with near immediate processing—most customers receive it in only a few days.

Lastly, much of a contractor’s business is gained through referrals. Tell your contractor if you might be referring their services—and let them know we refer their services, too.

Call us today at 800.648.5006 ext. 179 for more information on finding a contractor. We’re here to help.

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America's Preferred Home Warranty Gives You Control During COVID-19

Contractor of Choice Gives You CONTROL During COVID-19

Posted on | by Clive Gillett

America's Preferred Home Warranty, Control Your Claim, COVID-19With America’s Preferred Home Warranty (APHW), you can choose ANY licensed contractor for your claim. Seriously, ANY licensed contractor. Yes, we know… we’ve rung this bell a million times. But we still find a lot of people who don’t understand what a huge advantage this is, let alone the advantage it provides you during COVID-19. So… onward!

Most typical home warranties have a mixture of companies under contract to be on call for their customers. So when you have a breakdown, they pick someone under their contract, or offer you a specific choice between their contracted companies.

Here is why APHW strongly feels this decision should be yours alone:

  • You choose WHO comes into your home: Someone you know and trust.
  • You choose WHEN they get there: If you can’t get someone out fast from one company, you are 100% able to continue calling around until you CAN.
  • You choose WHERE they come from: When you have pipes flooding your basement, the opportunity to choose LOCAL can seriously minimize damage over waiting for someone who may be hours away.
  • The contractor you choose works for YOU, not us. This guarantees you a true third-party assessment of your problem, with no outside contract guiding what they can say.

Why is this especially important curing COVID-19? During this uncertain time, your local community is hurting. By helping to support local businesses, you are helping to support your local economy.

Take CONTROL and be a hero to your local contractors with APHW.

Call 888.351.3681 or visit APHW.COM today for more information.

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America's Preferred Home Warranty Payment Options, Home Warranty, Payment Options

You’ve Got Options: APHW Payment Possibilities

Posted on | by Clive Gillett

America's Preferred Home Warranty Payment Options, Home Warranty, Payment OptionsSo you have an approved home warranty claim. Now what? Here’s how an approved claim payment works with America’s Preferred Home Warranty (APHW).

First Things First

As you know, you can choose ANY licensed contractor for claims with APHW. This gives you control over who you have in your home, where they come from, and when they get there. It means the contractor works for you, not us, so you get a true third-party opinion. And then they need to get paid for their work.

That’s where APHW comes in, right? The answer is yes, with a caveat: Because your contractor doesn’t work for us, they are not obligated to accept payment from us. This is why we offer options for payment (once you receive telephone approval).

Payment Options

  1. Our first option is for us to pay the contractor with a credit card. They get right to work following approval, you verify the completed work with us, and we pay the contractor right over the phone—fast and easy with zero wait time. So why doesn’t every contractor take this option? Because not all contractors can accept credit cards. In some cases, provider charges also make it less appealing.
  2. Our second option is to pay the contractor by check in the mail. We offer near-immediate processing, so the check often arrives in just a few business days.
  3. Our third option is for you to pay your contractor up front (or purchase a replacement and have it professionally installed), email us the “paid in full” invoice, and be reimbursed your approved claim amount by check in the mail.

Our end goal is to ensure that payment gets where it needs to as quickly as possible, whether that’s to you or your contractor. We’re actively working to develop other payment methods as well, to hopefully move things even faster in the future. Your business is everything to us, so you can count on us to continue innovating and improving your experience every day.

Call 800.648.5006 or visit APHW.COM for more information.

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America's Preferred Home Warranty and Child and Family Charities, Home Warranty, Home Warranties

Child and Family Charities and APHW Working Together During COVID Lockdowns

Posted on | by Clive Gillett


We couldn’t be more proud to help Child and Family Charities (CFC – https://bit.ly/2LsBmGh), an incredible non-profit serving children, youth and families in Mid-Michigan, especially now as their services are even more needed. Beyond donations, our company fundraisers for CFC also help to build up our teams and share the message of the charity.

Want to help? Click here: https://bit.ly/2YTqV6N

(Special shoutout to UnoDeuce Multimedia for producing this video!)

Interested in a home warranty? Call 888.351.3681 or visit APHW.COM today for more information!