At America’s Preferred Home Warranty (APHW), we kept working at full production levels throughout COVID-19 – we’ve just done it from home! We are always here for you, 24/7/365.
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Category: Business Partner
In Good Hands – Literally
Sometimes ‘snail-mail’ is the only option, so it’s nice to know when you’re in good hands. This was the literal case for a potential customer, when Elizabeth Sokol personally delivered an America’s Preferred Home Warranty (APHW) brochure to her home.
As someone who typically works with real estate agents, the APHW North and South Carolina Area Sales Manager didn’t understand at first why she had received the request, or why APHW had mailed the warranty instead of sending it by email. “I couldn’t find her as a REALTOR® or a homeowner in our system, so I called her,” she said.
When ‘The Usual’ Isn’t Quite Enough
It turned out the homeowner wasn’t terribly computer savvy, so she was waiting for ‘snail mail’ to come through instead—but COVID-19 kept causing delays with the postal service. “And when I talked to her, I realized she was also an unaffiliated REALTOR®, who lives only about four miles from me,” Elizabeth said. “And she was so excited to have somebody local that she knew was attached to the warranty she was trying to purchase!”
Going the Extra Mile – Literally!
They discussed coverage options for a while, and the REALTOR® asked Elizabeth if she could come drop off a brochure at her home. “I said, ‘I’m almost at your driveway,’ and she just lit up over the phone,” Elizabeth said. “So I got there, stood on the front porch, and told her how the home warranty would pertain to her particular situation. She’s not selling right now, but she will be, and she wanted the best coverage.”
The REALTOR® originally discovered APHW through her Continuing Education training, where another real estate agent had recommended the company. “We’ve talked a couple times since then,” Elizabeth said. “And I’ll call her back again today with more answers about getting her registered as an agency.”
More Information
Are you a real estate agent? Call 800.648.5006 ext. 179 or visit APHW.COM for to see how APHW can help you grow your business—you’ll be in good hands.
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KW & APHW Partner in Offering Flood Relief for Midland, MI
Keller Williams (KW) Premier Real Estate coordinated a flood relief effort in the Midland area, after heavy rains on May 19 caused two dams to fail in Michigan. The flooding forced about 10,000 people to evacuate their homes and caused nearly $20 million in damages to Midland, Gladwin, and Saginaw counties.
KW invited America’s Preferred Home Warranty (APHW) to sponsor a breakfast for their volunteers. APHW was honored to help, and took things a few steps further, including additional volunteers and a check for $25,000 toward the effort, as well as a letter with the following statement:
“APHW has grown exponentially over the last several years, built upon the cornerstone of Luke 12:48 of the Bible: ‘To whom much is given, much will be required.’ … In giving the glory back to God, we want to give back to you … We pray that these funds and volunteers help in your efforts to bring Midland, Michigan back to the place so many people call home. You are doing the work of God. May He Bless you and give you strength as you continue your efforts.”
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Contractor of Choice Gives You CONTROL During COVID-19
With America’s Preferred Home Warranty (APHW), you can choose ANY licensed contractor for your claim. Seriously, ANY licensed contractor. Yes, we know… we’ve rung this bell a million times. But we still find a lot of people who don’t understand what a huge advantage this is, let alone the advantage it provides you during COVID-19. So… onward!
Most typical home warranties have a mixture of companies under contract to be on call for their customers. So when you have a breakdown, they pick someone under their contract, or offer you a specific choice between their contracted companies.
Here is why APHW strongly feels this decision should be yours alone:
- You choose WHO comes into your home: Someone you know and trust.
- You choose WHEN they get there: If you can’t get someone out fast from one company, you are 100% able to continue calling around until you CAN.
- You choose WHERE they come from: When you have pipes flooding your basement, the opportunity to choose LOCAL can seriously minimize damage over waiting for someone who may be hours away.
- The contractor you choose works for YOU, not us. This guarantees you a true third-party assessment of your problem, with no outside contract guiding what they can say.
Why is this especially important curing COVID-19? During this uncertain time, your local community is hurting. By helping to support local businesses, you are helping to support your local economy.
Take CONTROL and be a hero to your local contractors with APHW.
Call 888.351.3681 or visit APHW.COM today for more information.
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Because That’s Just What We Do
Have you ever avoided salespeople? I don’t appreciate a forceful sales pitch either… but not all salespeople are like that. Definitely not Suzann Blades—as far as she’s concerned, friendship is far more important.
“I truly do care about every one of the real estate agents I work with,” said the America’s Preferred Home Warranty (APHW) Area Sales Manager. “If you give me business, I appreciate it, but I reach out because I sincerely want to know how you are doing.”
Times Are Hard
Like everyone else, social distancing dramatically changed Suzann’s routine. Her typical day used to involve visiting agencies, meeting real estate agents for coffee or trainings, or delivering updates about their clients’ home warranty experiences. Now finding new ways to make and continue those connections without actually being around people—but this isn’t really new to her.
“We’re used to dealing with various disasters in Louisiana,” Suzann said, indicating events like Hurricane Katrina. “We mobilize and get things done, and we check on each other because that’s just what we do: We care. Now we’re all working together to come up with a different way of doing business.”
Honesty Helps
This straightforward integrity and caring attitude have earned Suzann loyalty within the real estate community over the years. “I’ve had agents go out of their way to stand up for me when I’m not even in the room,” she said. “They know that no matter when they call, I’m going to pick up and I’m going to do what I can to help.”
And Suzann has a message, both for real estate agents and everyone else: “As strong Americans, we will get through this,” she said. “This is a time to reflect, but we will make it through this gauntlet and rise above it.”
Louisiana real estate agents can get in touch with Suzann at 225.400.7447 or [email protected].
Call 800.648.5006 today to find your state’s area sales manager, or visit APHW.COM for more information.
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APHW Achieves NHSCA Accreditation
The National Home Service Contract Administration (NHSCA) officially accredited America’s Preferred Home Warranty (APHW) Tuesday, March 10, recognizing their full compliance with a recently created, nationwide standard for home warranty companies.
“This gives consumers and real estate agents added confidence to know they’re doing business with a reputable company,” said APHW CEO Rodney Martin. “And we’re very excited to receive this important designation!”
The NHSCA shared their thoughts in a blog post last September, regarding the new accreditation:
“The award of the NHSCA accreditation logo demonstrates to consumers and the industry our membership’s commitment to proper regulation and compliance,” says John Walsh, General Counsel for NHSCA member Cinch Home Services, Inc., based in Florida. Walsh, also the NHSCA Treasurer/Secretary, added, “NHSCA membership is what REALTORS® look for when recommending a home warranty provider. This program is just another step forward to assure regulators and consumers [that] we take our responsibility seriously to meet their expectations.”
But then, APHW leadership have always worked to ensure that homeowners come first. “We pay attention to the details,” Rodney said. “Honesty and integrity are part of our core values. Doing it right matters.”
Call 800.648.5006 or visit APHW.COM for more information today!
Housingwire.com Recognizes APHW In 2020 Tech100 Real Estate List
HousingWire.com awarded America’s Preferred Home Warranty (APHW) a spot in their 2020 HW Tech100, a list of the top 100 companies driving innovation in the real estate industry. The award, announced on Monday, March 2, reflects APHW’s development and successful implementation of their free Real-Pro® app to real estate agents nationwide.
And We’re Stoked!
“We are proud to be featured alongside some true giants in innovation for the real estate industry,” said APHW Senior Vice President of Sales Brendan Morgan. “We always strive to act as partners with brokers, REALTORS® and agents across the nation, and our Real-Pro® mobile app is a huge part of that. It provides them with easy access to all the home warranty documentation and information they need at the tap of an icon, helping them take even better care of their homeowners.”
The Benefits
Agents can order APHW home warranties through Real-Pro® at any time day or night, immediately print the confirmation, and email documentation wherever they need to. The app gives them control over the whole process, while also providing a convenient portal for tracking home warranties across multiple clients with different closing dates. The majority of APHW’s real estate home warranty purchases are now sold through Real-Pro®, with thousands of agents using it every day.
APHW developed Real-Pro® in order to save valuable time for real estate agents. “Real-Pro® lets agents quickly order and manage their warranties, as well as send documents,” said APHW Vice President of Operations Mike Sadler. “It was created with the assistance of plenty of agents’ feedback and suggestions during the creation and testing phases, and we are currently reviewing feedback and user cases to develop enhancements in the future.”
“We are beyond honored with this recognition,” Brendan said. “And we will continue to seek new innovations in the years to come.”
Intrigued?
Call 800.648.5006 today for more information on America’s Preferred Home Warranty, or 855.806.6678 for Real-Pro® app assistance.
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We’re Just Not the Vendor Type
Hi, I’m Luke Brock. You’re probably thinking, “You’re the home warranty guys.” We sure are. But we’re so much more.
As the Vice President of Strategic Accounts at America’s Preferred Home Warranty (APHW), I can tell you that a ‘vendor’ is a passive relationship. When it comes to vendors, everything that drives decision making has to do with pricing, products, services, and promotions—it is purely transactional. Because of that, there’s no focus on helping each other to accomplish goals and create synergy. There’s no deep value.
APHW walks a different path—as your business partner—to help Realtors® and real estate brokerages discover great opportunities. Business partners spend time working on things of strategic value together, helping each other to achieve goals and create win/win scenarios that drive success. It’s an active relationship.
You have choices when it comes to home warranties—you can even buy them online without ever talking to a live person. But here at APHW, we strive to be so much more than just a home warranty provider.
We want to be one of the pillars of your business. We develop a very specific program with your company as a core service partner. That’s profitability, sound risk management, training and development—we want to spend our time with you, talking about how we can help you reach your goals.
Our ClientSecure® program reduces your liability exposure, and our Real-Pro® app provides a fast and easy way to order warranties, saving you time. APHW continuing education courses add value to your agents while helping them increase profit. These are just the tip of the iceberg of ways we can help.
It’s the best feeling in the world, and why being your business partner is so important to me.
If your experience with home warranties doesn’t sound like this, feel free to reach out to me. Let’s have a conversation and see how we can help you and your business.