3 Step Easy Claims Process
Our simple three step claims process makes it easy for you.
Our approved supplier values your time, and offers a simple, three-step claims process, to make it easy for you and guide you each step of the way. APHW is also available to you 24 hours a day, 7 days a week, 365 days a year, to assist you with any covered appliance or home system breakdown or emergency.
Step 1:
Call 800.648.5006
or click here to Start a Claim Online.
An APHW service representative will take your information and assign you a claim number. You may then call a local licensed contractor of your choice to diagnose the problem.
Step 2:
Schedule
Once your contractor arrives, they must first diagnose your problem. Important: Before the contractor does any work, have the contractor call APHW with the diagnosis. An APHW customer service representative will speak with you and your contractor to determine the approved dollar amount covered by your warranty. Your contractor may then make the necessary repairs.
Step 3:
Payment
Your APHW customer service representative will make sure that arrangements for payments are made. You will be required to pay the contractor a deductible for each trade call, or the actual cost, whichever is less. An APHW customer service representative will follow up with you after the repairs are made to make sure you are completely satisfied with the work that was done
For service call: 800.648.5006
There is no reimbursement for services performed without prior approval