Category: Choice

America's Preferred Home Warranty Gives You Control During COVID-19

Contractor of Choice Gives You CONTROL During COVID-19

Posted on | by Clive Gillett

America's Preferred Home Warranty, Control Your Claim, COVID-19With America’s Preferred Home Warranty (APHW), you can choose ANY licensed contractor for your claim. Seriously, ANY licensed contractor. Yes, we know… we’ve rung this bell a million times. But we still find a lot of people who don’t understand what a huge advantage this is, let alone the advantage it provides you during COVID-19. So… onward!

Most typical home warranties have a mixture of companies under contract to be on call for their customers. So when you have a breakdown, they pick someone under their contract, or offer you a specific choice between their contracted companies.

Here is why APHW strongly feels this decision should be yours alone:

  • You choose WHO comes into your home: Someone you know and trust.
  • You choose WHEN they get there: If you can’t get someone out fast from one company, you are 100% able to continue calling around until you CAN.
  • You choose WHERE they come from: When you have pipes flooding your basement, the opportunity to choose LOCAL can seriously minimize damage over waiting for someone who may be hours away.
  • The contractor you choose works for YOU, not us. This guarantees you a true third-party assessment of your problem, with no outside contract guiding what they can say.

Why is this especially important curing COVID-19? During this uncertain time, your local community is hurting. By helping to support local businesses, you are helping to support your local economy.

Take CONTROL and be a hero to your local contractors with APHW.

Call 888.351.3681 or visit APHW.COM today for more information.

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America's Preferred Home Warranty Payment Options, Home Warranty, Payment Options

You’ve Got Options: APHW Payment Possibilities

Posted on | by Clive Gillett

America's Preferred Home Warranty Payment Options, Home Warranty, Payment OptionsSo you have an approved home warranty claim. Now what? Here’s how an approved claim payment works with America’s Preferred Home Warranty (APHW).

First Things First

As you know, you can choose ANY licensed contractor for claims with APHW. This gives you control over who you have in your home, where they come from, and when they get there. It means the contractor works for you, not us, so you get a true third-party opinion. And then they need to get paid for their work.

That’s where APHW comes in, right? The answer is yes, with a caveat: Because your contractor doesn’t work for us, they are not obligated to accept payment from us. This is why we offer options for payment (once you receive telephone approval).

Payment Options

  1. Our first option is for us to pay the contractor with a credit card. They get right to work following approval, you verify the completed work with us, and we pay the contractor right over the phone—fast and easy with zero wait time. So why doesn’t every contractor take this option? Because not all contractors can accept credit cards. In some cases, provider charges also make it less appealing.
  2. Our second option is to pay the contractor by check in the mail. We offer near-immediate processing, so the check often arrives in just a few business days.
  3. Our third option is for you to pay your contractor up front (or purchase a replacement and have it professionally installed), email us the “paid in full” invoice, and be reimbursed your approved claim amount by check in the mail.

Our end goal is to ensure that payment gets where it needs to as quickly as possible, whether that’s to you or your contractor. We’re actively working to develop other payment methods as well, to hopefully move things even faster in the future. Your business is everything to us, so you can count on us to continue innovating and improving your experience every day.

Call 800.648.5006 or visit APHW.COM for more information.

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America's Preferred Home Warranty, COVID, Choose Your Own Licensed Contractor

APHW Homeowners Retain Control During Lockdowns

Posted on | by Clive Gillett

America's Preferred Home Warranty, COVID, Choose Your Own Licensed Contractor‘Control’ might feel like this imaginary, elusive concept these days. But America’s Preferred Home Warranty (APHW) customers have control with every claim—especially now, with stay-at-home orders across the nation—because they choose their own licensed contractors.

“Homeowners can call around until they find a contractor who is still servicing people during social separation,” said APHW Vice President of Operations Mike Sadler. “Some contractors may have made the personal choice to not send their people out, but that doesn’t preclude anybody from calling around to find one that still is. And a lot of contractors are; particularly for heating, plumbing, electrical, even appliances in some cases. You need your refrigerator when you’re stuck at home.”

APHW is also providing some leeway to customers nearing the end of their contracts during the outbreak. “In some areas, we’re finding that we open the claim, but a contractor can’t come out for a few weeks,” Mike said. “On a case by case basis, we’ve been extending the time they need to get that claim taken care of. I don’t honestly know how we couldn’t do that—we certainly wouldn’t hold [COVID-19 based delays] against them.”

For the most part, APHW customers are still getting work completed on their timeline and without any delay. “With everything we’ve done and planned for an event just such as this, our operations are running exactly the same as they were,” Mike said. “We’re just doing it remotely.”

To file a claim or for more information, call today at 1.800.648.5006, or visit APHW.COM. APHW customers can also Start a Claim Online with zero wait time.

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Home Warranty Day, National Home Warranty Day, Home Warranties

National Home Warranty Day 2020

Posted on | by Clive Gillett

Enjoy LIVING in your home without worrying about unexpected expenses. Call us today at 888.351.3681 or visit APHW.COM for more information.

 

Take Control of Your Claims

Take Control of Your Claims

Posted on | by Clive Gillett

Take Control of Your ClaimsYou know it, I know it, and so does everyone else… you hate the idea of filing a claim. But why?

One word: Inconvenience.

Over the years you’ve come to expect long wait times and difficult communication, plus an unknown contractor coming to your house at odd hours (who may not be someone you actually want in your home).

Wouldn’t it be nice if you could just file your claim quickly and get a contractor out on YOUR schedule? Better yet, someone you know and trust?

You can with America’s Preferred Home Warranty.

Control the Process

  • Your call will be answered quickly and professionally by our Michigan-based customer service representatives, available 24/7/365 for your convenience. Heater go out at 2 a.m? Christmas Eve oven issues? We’re here, and we take notes.
  • Choose who YOU are comfortable with. Your contractor will be working around your home and family—they should be someone you trust.
  • Schedule for YOUR convenience. No waiting on the warranty company to make an appointment. Your licensed contractor of choice works for YOU, so you set the appointment to suit your schedule.

Control Your Costs

  • Get an immediate decision about coverage. Once we receive your contractor’s diagnosis, you receive an immediate claim decision, so you can decide how to proceed.
  • Use your approved claim money however you see fit. No restrictions on parts, brands, or colors. See a great deal on a newer model? Go for it! It’s your money, use it how and where you need it.

Control How Payments Are Processed

  • Pay up front with quick reimbursement, or we can pay the contractor right over the phone, so your contractor can get right to work and get you back to living in comfort in your home.

Say goodbye to the claims experiences of the past, and say hello to taking back control of your life.

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What is a home warranty?

What is a Home Warranty? Let’s Talk.

Posted on | by Clive Gillett

What is a home warranty?The first thing you need to know is the difference between a home warranty and homeowners insurance.

  • Homeowners insurance is essentially hazard insurance. This covers damages to your property as a result of external forces (i.e., flooding, fire, etc.)
  • A home warranty, on the other hand, is not insurance but a service contract. It offers coverage for failures of your major systems and appliances due to normal wear and tear.

A home warranty is not a replacement for homeowners’ insurance, and neither is homeowners’ insurance a replacement for a home warranty—but they can work well together.

Now, why would you want a home warranty?

The answer is to potentially save you money in the long run. It can help in terms of budgeting for those times when a home’s system fails and lessen the financial burden of repair or replacement of a covered failure.

When you buy a home, there is a high likelihood that a major system or appliance will fail in the first year of home ownership. This could cost thousands in repair or replacement costs. A home warranty lessens the burden of the cost of large, unexpected repairs required when any covered systems fail due to normal wear and tear.

As with all contracts, it is vitally important that you thoroughly read and understand the details of your home warranty.

Home warranty companies generally cover most major systems and appliances. However, there are differences in base and optional coverages. Therefore it is crucial to read the contract and its terms and conditions.

Better education creates better understanding of your coverage and can help you avoid unmet expectations. If there is ever something you don’t understand, ask—there is always a customer service representative more than willing to answer your questions.

America’s Preferred Home Warranty (APHW) has three main differentials that set us apart from other home warranty companies: Control, Security, and Easy Claims.

  1. Homeowners are in control with America’s Preferred Home Warranty because they choose their own licensed contractor. This offers homeowners a third-party review of their failed item, as well as someone with zero contractual obligation to us—these contractors work with and for the homeowner.
  1. APHW gives homeowners security. If a homeowner adds our warranty when listing their home for sale, they receive coverage toward repairs or replacements of covered items for the duration of the listing (no expiration date), and our ListSecure® program provides them up to 2 years of post-sale legal protection should a legal dispute occur after the sale of the listing. Payment is not due until closing, and once it is paid, the home buyer receives a Supreme Home Warranty for 1 year.
  1. Our 3-step, easy claims process provides 24/7/365 person-to-person service.

Whenever you need us, we are here to help. All of us at America’s Preferred Home Warranty are looking forward to working with you! Please contact us at 1-800-648-5006 or visit www.APHW.com for more information.

Why Your Choice is Powerful

Posted on | by Clive Gillett

It may seem like a minor detail that America’s Preferred Home Warranty (APHW) offers customers the ability to choose their own contractor for covered repairs—maybe something of a bonus. What most people do not realize, however, is the actual amount of power they are giving up without it.

  • CONTROL OVER THE PROCESS
    • You make the appointment to suit your convenience. No waiting on the warranty company to contact their contractor, after which the contractor calls and to set the appointment with you.
    • You choose who you are comfortable with. This matters, because this is someone who will be working around your home and family—it should be someone you trust.
    • You choose how you want your repairs completed. If you see a great deal on a better version of the item you need replaced, you can use your approved claim money toward the upgraded system. That’s buying power!
  • CONTROL OVER YOUR COSTS
    • Once we receive your contractor’s diagnosis, we will give you and your contractor an immediate decision about coverage before any work is done. This allows you to decide how to proceed, and possibly negotiate with your contractor for an upgrade.
    • Replacements are not restricted to a warehouse with discount parts. If, for example, you need a new washer, based on our decision, you can decide what size or brand of machine you use your reimbursement toward.
  • CONTROL HOW REIMBURSEMENTS ARE PROCESSED
    • Pay in full and be reimbursed by check in the mail, or we can pay the contractor over the phone, so you do not have to wait. When your air conditioner is out and you have a humid 95 degrees outside, you want that A/C—pronto. Our payment options allow your contractor to get right to work and get you cooled off!

Choice is paramount, so do not give it up—it could very well make the difference between a bad experience and a good one.