Tag: Choice

America's Preferred Home Warranty, Home Warranty, How to Choose a Contractor

Difficulty Finding a Contractor? We Can Help

Posted on | by Clive Gillett

America's Preferred Home Warranty, Home Warranty, How to Choose a ContractorI get to choose any licensed contractor for claims! But… this one over here said ‘they don’t work with home warranties…’ Having the freedom to choose gives you a huge advantage in claims—if you can get one to listen to you for half a second. We can help you with finding a contractor.

Here’s the thing: Your contractor doesn’t HAVE to ‘work with us.’ They are working with and for YOU. We’re just paying the bill.

So, the real problem here isn’t that they won’t work with home warranty companies—they’re just leery of the concept. We understand that this can cause difficulty for some of our customers, so we’ve put together some ideas to help you get the contractor you need.

Remember, They Work for YOU

After you’ve filed a claim and received a claim number, when reaching out initially, just tell them you have a problem that needs a contractor. That’s it. After your contractor has diagnosed the problem, ask them to speak with us over the phone before any repairs are completed.

We Need to Talk to Them

Our claim decision is based on your contractor’s professional diagnosis, which is why approval is required before repairs are completed. All we need from them is a few details about the unit, what caused the failure, and their price for repair or replacement. That’s it. Easy, right?

You May Have to Pay Up Front

We get it… the whole point is to prevent you from paying out of pocket. Though we do offer immediate payment by credit card over the phone, because your contractor doesn’t work for us, they’re not obligated to accept payment from us. This is why we also offer reimbursement to you for approved claims, with near immediate processing—most customers receive it in only a few days.

Lastly, much of a contractor’s business is gained through referrals. Tell your contractor if you might be referring their services—and let them know we refer their services, too.

Call us today at 800.648.5006 ext. 179 for more information on finding a contractor. We’re here to help.

Was this review helpful? Let us know on Facebook, LinkedIn, Twitter or Instagram!

Why Your Choice is Powerful

Posted on | by Clive Gillett

It may seem like a minor detail that America’s Preferred Home Warranty (APHW) offers customers the ability to choose their own contractor for covered repairs—maybe something of a bonus. What most people do not realize, however, is the actual amount of power they are giving up without it.

  • CONTROL OVER THE PROCESS
    • You make the appointment to suit your convenience. No waiting on the warranty company to contact their contractor, after which the contractor calls and to set the appointment with you.
    • You choose who you are comfortable with. This matters, because this is someone who will be working around your home and family—it should be someone you trust.
    • You choose how you want your repairs completed. If you see a great deal on a better version of the item you need replaced, you can use your approved claim money toward the upgraded system. That’s buying power!
  • CONTROL OVER YOUR COSTS
    • Once we receive your contractor’s diagnosis, we will give you and your contractor an immediate decision about coverage before any work is done. This allows you to decide how to proceed, and possibly negotiate with your contractor for an upgrade.
    • Replacements are not restricted to a warehouse with discount parts. If, for example, you need a new washer, based on our decision, you can decide what size or brand of machine you use your reimbursement toward.
  • CONTROL HOW REIMBURSEMENTS ARE PROCESSED
    • Pay in full and be reimbursed by check in the mail, or we can pay the contractor over the phone, so you do not have to wait. When your air conditioner is out and you have a humid 95 degrees outside, you want that A/C—pronto. Our payment options allow your contractor to get right to work and get you cooled off!

Choice is paramount, so do not give it up—it could very well make the difference between a bad experience and a good one.