1. Call:
First, make sure the item is covered by your plan. If the item is listed as covered, call our customer service department. An APHW customer service representative will take your information and assign you a claim number. You may then call a licensed contractor of your choice to diagnose the problem.
2. Schedule:
Once your contractor arrives, they must first diagnose your problem.
Important: Before the contractor does any work, have the contractor call APHW with the diagnosis.
An APHW customer service representative will speak with you and your contractor to determine the approved dollar amount covered by your warranty. Your contractor may then make the necessary repairs.
3. Payment:
Your APHW customer service representative will make sure that arrangements for payment are made. You will be required to pay the contractor a deductible for each trade call, or the actual cost, whichever is less.
An APHW customer service representative will follow up with you after the repairs are made to make sure you are completely satisfied with the work that was done.
