{"id":58823,"date":"2018-11-01T17:23:51","date_gmt":"2018-11-01T17:23:51","guid":{"rendered":"https:\/\/aphw.com\/?p=58823"},"modified":"2018-11-01T17:25:17","modified_gmt":"2018-11-01T17:25:17","slug":"furnace-technician-trains-aphw-csrs","status":"publish","type":"post","link":"https:\/\/aphw.house\/windermere\/furnace-technician-trains-aphw-csrs\/","title":{"rendered":"Furnace Technician Trains APHW CSRs"},"content":{"rendered":"

\"Furnace<\/a>When your contractor tries to explain what caused your furnace to fail, what does it sound like? Technical jargon? Straight-up gibberish?<\/p>\n

Try as they might, some things just can\u2019t be easily translated into layperson. The good news, though, is that your America\u2019s Preferred Home Warranty (APHW) customer service representatives (CSR) will have a pretty good idea what your furnace technician is describing\u2014APHW brought one in last week to train them in person.<\/p>\n

\u201cAPHW wanted to make their CSRs more familiar with what they hear about on the phone,\u201d said Andy Miller, a service manager for Lammers Heating & Air Conditioning in Jackson, Michigan, adding that this knowledge will help streamline the claim process for customers. \u201cIt simplifies everything. Now when we say something like \u2018igniter,\u2019 they can visualize it and move things along faster.\u201d<\/p>\n

Andy came with more than 14 years of experience in the field. He reviewed all the inner workings of standard (and not-so-standard) household furnaces with the CSRs, encouraging them to ask questions along the way. He also covered common malfunctions and proper furnace maintenance.<\/p>\n

Lammers Heating & Air Conditioning has worked through APHW\u2019s claim process with their own customers many times before, and Andy was quick to express appreciation for the company. \u201cI feel like they\u2019re above par, because they train their employees, the claim process is streamlined, and because their billing and payments are prompt.\u201d<\/p>\n

He was also encouraged by the attentiveness of the classes he taught. \u201cThey asked a lot of good questions that I wasn\u2019t even expecting,\u201d Andy said. \u201cThey were very responsive.\u201d<\/p>\n

Andy wanted to thank APHW for asking him to visit and educate their CSRs. \u201cThank you for the opportunity,\u201d he said. \u201cI\u2019m glad I could help them work more easily with contractors and smooth out the process.\u201d<\/p>\n

Did you like this story? Let us know on Facebook<\/a>!<\/p>\n","protected":false},"excerpt":{"rendered":"

When your contractor tries to explain what caused your furnace to fail, what does it sound like? Technical jargon? Straight-up gibberish? Try as they might, some things just can\u2019t be easily translated into layperson. The good news, though, is that your America\u2019s Preferred Home Warranty (APHW) customer service representatives (CSR) will have a pretty good […]<\/p>\n","protected":false},"author":35,"featured_media":58824,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[37,129],"tags":[131,132,71,130],"acf":[],"yoast_head":"\nFurnace Technician Trains APHW CSRs | APHW Windermere<\/title>\n<meta name=\"description\" content=\"How do you improve customer service? America's Preferred Home Warranty brought in a furnace technician with more than 14 years of experience to train their reps and improve their customers' experiences!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aphw.com\/furnace-technician-trains-aphw-csrs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Furnace Technician Trains APHW CSRs | APHW Windermere\" \/>\n<meta property=\"og:description\" content=\"How do you improve customer service? America's Preferred Home Warranty brought in a furnace technician with more than 14 years of experience to train their reps and improve their customers' experiences!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/aphw.com\/furnace-technician-trains-aphw-csrs\/\" \/>\n<meta property=\"og:site_name\" content=\"APHW Windermere\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/aphwinc\" \/>\n<meta property=\"article:published_time\" content=\"2018-11-01T17:23:51+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-11-01T17:25:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/aphw.house\/windermere\/wp-content\/uploads\/2018\/11\/Furnace-Training.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"445\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/aphw.house\/windermere\/#website\",\"url\":\"https:\/\/aphw.house\/windermere\/\",\"name\":\"APHW Windermere\",\"description\":\"Home Warranty\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/aphw.house\/windermere\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/aphw.com\/furnace-technician-trains-aphw-csrs\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/aphw.house\/windermere\/wp-content\/uploads\/2018\/11\/Furnace-Training.jpg\",\"width\":1200,\"height\":445,\"caption\":\"Furnace Technician Trains APHW CSRs\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/aphw.com\/furnace-technician-trains-aphw-csrs\/#webpage\",\"url\":\"https:\/\/aphw.com\/furnace-technician-trains-aphw-csrs\/\",\"name\":\"Furnace Technician Trains APHW CSRs | APHW Windermere\",\"isPartOf\":{\"@id\":\"https:\/\/aphw.house\/windermere\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/aphw.com\/furnace-technician-trains-aphw-csrs\/#primaryimage\"},\"datePublished\":\"2018-11-01T17:23:51+00:00\",\"dateModified\":\"2018-11-01T17:25:17+00:00\",\"author\":{\"@id\":\"https:\/\/aphw.house\/windermere\/#\/schema\/person\/0c06c544c0e00849ee19ee7c51183794\"},\"description\":\"How do you improve customer service? America's Preferred Home Warranty brought in a furnace technician with more than 14 years of experience to train their reps and improve their customers' experiences!\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/aphw.com\/furnace-technician-trains-aphw-csrs\/\"]}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/aphw.house\/windermere\/#\/schema\/person\/0c06c544c0e00849ee19ee7c51183794\",\"name\":\"Clive Gillett\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/aphw.house\/windermere\/#personlogo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/4f6c0f1c356ef756792ad537013b67c4?s=96&d=mm&r=g\",\"caption\":\"Clive Gillett\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/aphw.house\/windermere\/wp-json\/wp\/v2\/posts\/58823"}],"collection":[{"href":"https:\/\/aphw.house\/windermere\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/aphw.house\/windermere\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/aphw.house\/windermere\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/aphw.house\/windermere\/wp-json\/wp\/v2\/comments?post=58823"}],"version-history":[{"count":0,"href":"https:\/\/aphw.house\/windermere\/wp-json\/wp\/v2\/posts\/58823\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/aphw.house\/windermere\/wp-json\/wp\/v2\/media\/58824"}],"wp:attachment":[{"href":"https:\/\/aphw.house\/windermere\/wp-json\/wp\/v2\/media?parent=58823"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/aphw.house\/windermere\/wp-json\/wp\/v2\/categories?post=58823"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/aphw.house\/windermere\/wp-json\/wp\/v2\/tags?post=58823"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}