{"id":296,"date":"2018-07-12T20:20:06","date_gmt":"2018-07-13T00:20:06","guid":{"rendered":"http:\/\/aphw-remax.com\/?page_id=296"},"modified":"2023-02-03T09:42:50","modified_gmt":"2023-02-03T14:42:50","slug":"homeowner-testimonials","status":"publish","type":"page","link":"https:\/\/aphw.house\/exp\/homeowner-testimonials\/","title":{"rendered":"Homeowner Testimonials"},"content":{"rendered":"

\"\"<\/h3>\n

A Different Point of View<\/h3>\n

At 7 p.m. on a Friday night, Dmitri Anaya quickly got America\u2019s Preferred Home Warranty (APHW) on the phone and filed a claim for a toilet leak in his Newport, Minnesota home. APHW approved, he paid his deductible, and the plumber fixed the leak. This has been \u2018Another Claim Story.\u2019 The end.<\/p>\n

Okay, obviously there\u2019s more to this story, but we wanted you to hear it from Dmitri\u2019s point of view:<\/p>\n

\u201cI called at 7 \u2018o clock on a Friday night, and there\u2019s someone to answer the phone. I didn\u2019t have to wait for a company-approved contractor to come over and tell me what\u2019s what\u2014I can call my own guy to come and look at it, and fix it right away. Unlike other companies with their own contractors, they don\u2019t have that conflict of interest. Using a third party is the right way to do it, and that\u2019s why APHW should be the number one company.<\/p>\n

\u201cThey stand behind what they say they\u2019ll do and actually service their customers. They\u2019re not just there for the money grab. Yes, I have seen that many home warranty companies have lower ratings on major review sites\u2014this is a tough business to make people happy in. And this company isn\u2019t like the others. There are bigger companies out there, but I stick with APHW because it\u2019s great, and their deductible is very reasonable\u2014and I\u2019ll keep renewing it year after year.<\/p>\n

\u201cThe best part of the whole thing is that it can all be done on one smart phone. I can call, take a picture, wait for a reply, and then wait for my check, and they\u2019ve already fixed the problem. It was painless, and I didn\u2019t have to play any games. Keep it up!\u201d<\/p><\/blockquote>\n

Thank you, Dmitri, we\u2019re glad we could help!<\/p>\n

\u00a0 <\/span><\/p>\n

\"\"<\/h3>\n

A Quick Point Goes a Long Way<\/h3>\n

Contractors tend to avoid home warranty companies; some have a reputation for being difficult to work with. \u201cHonestly the last few times I\u2019ve had to go find contractors that I know and trust, the first thing out of their mouths is, \u2018We don\u2019t work with home warranty companies,\u2019\u201d said Arkansas resident Terry Ford. So why would we bring this up?<\/em>\u00a0Isn\u2019t this a negative?\u00a0<\/em>Because, as with any group bias, it doesn\u2019t apply to all of them\u2014at least Terry certainly thought so.<\/p>\n

Contractors Are Amazed<\/strong><\/p>\n

He had heard stories of how some warranty companies could make getting paid a headache for contractors; but Terry knew America\u2019s Preferred Home Warranty (APHW) was different. \u201cI had previous experience with APHW, so when my microwave went out, I called my contractor,\u201d he said.<\/p>\n

They had worked together before, and at first the contractor didn\u2019t want to work through another home warranty\u2014until Terry explained APHW\u2019s payment options. \u201cI told him APHW could pay him right away with a credit card over the phone. He was shocked; he could hardly believe it!\u201d Terry said. \u201cAnd other contractors I\u2019ve talked to have been equally amazed.\u201d<\/p>\n

Caring Customer Service Too<\/strong><\/p>\n

Before the original home warranty on his home expired, Terry had called around for other options. \u201cI didn\u2019t feel comfortable with what I kept hearing on the phone, though\u2026 like they just didn\u2019t really care,\u201d Terry said. \u201cThen I called APHW.<\/p>\n

\u201cLet me tell you: With other companies I\u2019ve dealt with, you can never get through. The phone would just ring and ring, and then you\u2019d be on hold with automation for 30 to 40 minutes. But a real person picked up within the first couple of rings at APHW, and we had a really comfortable conversation,\u201d Terry said. \u201cI didn\u2019t feel rushed into making any decisions at all. It just kind of clicked, and I knew APHW was the right company to go with.\u201d<\/p>\n

Terry says his experiences have only reassured his decision to go with APHW. \u201cThey are second to none!\u201d he said.<\/p>\n

\"\"<\/h3>\n

Customer Quotes: They Seek to Serve<\/h3>\n

Glowing words from another customer-based business owner: High praise indeed! Thank you Eric!<\/p>\n

\u201cI can\u2019t say enough about how professional of a company this is! They truly seek to serve their customers at the highest level. This especially resonates with me being a part of a small family business that seeks to do the same. Every point of contact was knowledgeable and never dropped the communication ball once! Being able to offset the costs of everything in my home has been a huge value to me and my family. I highly recommend this service to every single homeowner out there!\u201d<\/em><\/p>\n

Eric Surdi
\nLake Stevens, Washington
\nGoogle Review<\/p>\n

\"\"<\/h3>\n

Way Easier Than We Expected<\/h3>\n

After a positive claim experience in October 2018, Jake and Carrie Perkinson of Montgomery, Alabama, renewed their America\u2019s Preferred Home Warranty (APHW) contract the following month. Carrie explained why in an interview:<\/p>\n

\u201cIt was really easy\u2014way easier than we expected. With our dishwasher, we basically just called America\u2019s Preferred Home Warranty and explained the issue. They listened, described our options, and just made the process simple.<\/p>\n

\u201cWe also got to pick the [licensed contractor] who came into our home to do the repairs. He was great! He did what he said he was going to do and did it quickly, and it was all just so much faster and smoother than I thought it was going to be.<\/p>\n

\u201cWe would recommend America\u2019s Preferred because it just gives us peace of mind. We have an older home (built in the 50s), so things are going to go wrong. If it does, we can call APHW and they\u2019ll tell us the path to take to get it fixed.\u201d<\/p>\n

Only a few months after their renewal, the couple received approval for coverage on another claim\u2014the total reimbursement of which exceeded a full year\u2019s standard plan payment. \u201cOnce we understood the process and how easy it was, we can\u2019t imagine not having a home warranty,\u201d Carrie said. \u201cIt would seem silly not to have it.\u201d<\/p>\n

\"\"<\/h3>\n

Customer Quotes: \u201cThey Talk To You Like a Human Being!\u201d<\/h3>\n

\u201cThe seller of our home purchased the home warranty and we have used it two times already for unforeseeable issues! \u2026 The customer service is always very kind and knowledgeable\u2013they are real people talking to you like a human being! \u2026 We are on a strict budget this first year in our new home \u2026 so we can sleep at night better, knowing we have an awesome warranty!\u201d<\/p>\n

Thomas & Jessica Kellaway
\nDavison, Michigan
\nGoogle.com Review<\/p>\n

Customer Receives Same-Day Claim Service<\/h3>\n

\"\"<\/p>\n

When water is leaking inside your home, speed is of the essence. Tom Donnelly was indeed quick about contacting America\u2019s Preferred Home Warranty (APHW) and a plumber he trusted, to great effect: His claim, the payment, and his repair were all completed in the same day!<\/p>\n

\u201cBefore I knew it, it was taken care of,\u201d Tom said, adding in a Google review that APHW\u2019s \u201cprofessionalism and responsive customer service [was] refreshing.\u201d<\/p>\n

The Oxford, Michigan native characterized his claim experience as flawless. \u201cThere was no waiting days for things to happen, it was just immediate,\u201d Tom said. \u201cAnd with the ability to call in a reliable plumber that I knew in town\u2014it was the way it needed to be.\u201d<\/p>\n

Tom and his family recently renewed their APHW coverage and even increased it to cover their washer and dryer. \u201cIt seems to be a reasonable addition to your normal homeowner\u2019s insurance,\u201d he said. \u201cIt meant enough to us to get it for a second year.\u201d<\/p>\n

\"\"<\/h3>\n

No Pain, All Gain<\/h3>\n

A chilly Monday in March isn\u2019t a bad thing\u2026 unless your furnace starts making unusual noises. Kayla Purvis of Delaware, Ohio, worried about a high-pitched squealing noise it was making for about a week. Then she noticed a funny smell. It was time to call the warranty company.<\/p>\n

While most folks dread having to file a claim, Kayla already knew it would be a fast, easy process with America\u2019s Preferred Home Warranty (APHW), because she\u2019d done it before. \u201cIt\u2019s been really great both times,\u201d Kayla said. She called, she filed her claim, and once her claim was approved, she sent in her receipt for reimbursement. \u201cIt\u2019s just been that easy.\u201d<\/p>\n

According to Kayla, the APHW customer service is more than just a \u2018give me the details\u2019 kind of experience. \u201cI feel like every customer service agent I\u2019ve talked to there has been extremely helpful, very kind, and understanding,\u201d she said. \u201cThey\u2019ve all been top notch\u2014I literally tell everybody. One, you talk to a real person, and two, they\u2019re super-fast with everything. We\u2019ve been so happy!\u201d she exclaimed. Even Kayla\u2019s husband, who hates being on the phone, appreciated the customer service. \u201cHe was like, \u2018Yeah, this is easy enough,\u2019\u201d she said.<\/p>\n

Choosing her own contractor was a welcome convenience. \u201cWe wanted to find someone who would do it, but not be outrageous,\u201d Kayla said, referring to the cost of the contracted service. \u201cThey\u2019ve done great work, and they were local, and easy to deal with. Once we explained the [APHW] process, he was like, \u2018Oh yeah, I\u2019ve done those before.\u2019\u201d<\/p>\n

Kayla exclaimed her happiness in a Google review. \u201cThey have made home repairs so painless!\u201d she wrote. And when the time came to choose whether or not to renew the warranty, she and her husband chose to renew. \u201cIt\u2019s reasonably priced, and anything could happen,\u201d she said.<\/p>\n

\"\"<\/h3>\n

It Came with the House\u2014Will It Actually Help?<\/h3>\n

A leak is bad enough when it\u2019s close to the floor, but Portsmouth, Ohio native Paula Cooney\u2019s leak was much higher. \u201cWe noticed the water,\u201d Paula remembered, adding that they discovered its source was the plumbing over the upstairs bathroom ceiling in her home.<\/p>\n

It needed to be fixed in a hurry, and thankfully, Paula had an America\u2019s Preferred Home Warranty (APHW) to help with the cost of repairs. She was tentative on calling the warranty company, however, because the warranty had come with the purchase of the house.<\/p>\n

\u201cYou never know what exactly the previous homeowners purchased,\u201d Paula said. \u201cI was concerned, honestly. We didn\u2019t know what we had for help, or if we had coverage for the leak.\u201d<\/p>\n

It turned out Paula really didn\u2019t have anything to worry about. \u201cI explained what happened, I got a contractor, and after we got it approved he did the work, and we just submitted our receipt. It was a pretty smooth process,\u201d Paula said.<\/p>\n

The customer service was a satisfying experience, too. \u201cEverybody was pleasant and gave me all the information I needed. I was also first in line and didn\u2019t have to wait or anything. It was great!\u201d<\/p>\n

Paula has every intention of renewing the warranty when it expires in May. \u201cIt\u2019s worth it,\u201d she said. \u201cIt was easy to file the claim and get it processed. I would highly recommend APHW.\u201d<\/p>\n

\"\"<\/h3>\n

As \u2018Luck\u2019 Would Have It<\/h3>\n

When you buy a home, it comes with more than X-bedrooms and X.5 bathrooms\u2014there\u2019s a collection of appliances and home systems, too. Kathy Kincaid\u2019s real estate agent suggested they add an America\u2019s Preferred Home Warranty (APHW) to their purchase in Fort Wayne, Indiana, just in case. \u201cA few of the appliances were original to the home,\u201d Kathy said, and only a few months later, her 25-year-old furnace went on the fritz.<\/p>\n

\u201cThe heater had started fluctuating, and sometimes it just completely stopped working,\u201d Kathy said. Once she had filed her claim, Kathy reached out to the technician who had checked out the furnace during her home inspection. It wasn\u2019t good news\u2014the contractor advised that fixing it was out of the question. \u201cThey don\u2019t even make the modification kits needed for my kind of furnace anymore,\u201d Kathy said.<\/p>\n

Kathy called APHW back with the technician, thinking she might be out of luck. \u201cI\u2019m the type that if I don\u2019t have bad luck, I don\u2019t have luck at all,\u201d she joked, then went on to say how great the experience became. \u201cThey said they could still provide coverage, and I could use it toward a new furnace, which I\u2019d rather have anyway. I have never worked with a company that has been so nice, so professional, and so fast!\u201d<\/p>\n

It was hard for Kathy to believe just how fast and easy the whole process was. \u201cI had the heating people come back within two days, they were in and out within a few hours, and I think I waited until the following Wednesday\u2014there was already a check in the mail!\u201d she exclaimed. \u201cI mean most places, if you actually do get a check, it takes two or three months. This company is awesome!\u201d<\/p>\n

The recent homeowner and her family (pictured) highly recommend others add an APHW home warranty to their home purchases, \u201cespecially if it\u2019s an older home,\u201d Kathy said, saying that it\u2019s just a common-sense move. \u201cThey\u2019d be silly not to.\u201d<\/p>\n

<\/h3>\n

\"\"<\/h3>\n

Contractor Issues Made Her Switch\u2014And Discover Her Reason to Renew<\/h3>\n

When Gilbert, Arizona native Alyssa Ward purchased her home, she had previous experience with a Home Warranty\u2014something she was in no hurry to experience again. On the last go-around, there were some serious problems with the quality of work.<\/p>\n

\u201cThey sent out the same contractor like five times,\u201d Alyssa said, \u201cand they not only didn\u2019t fix the issue, but created more issues. That\u2019s one of the big reasons I went with America\u2019s Preferred Home Warranty (APHW), because you could choose your own contractor.\u201d<\/p>\n

About a month after closing on her home, Alyssa\u2019s garage door broke down, and it was time to see if APHW lived up to its high review rating on HomeWarrantyReviews.com, which is where she discovered the company.<\/p>\n

\u201cI called up America\u2019s Preferred Home Warranty, and I didn\u2019t hardly have to hold at all. Then I found a contractor on Yelp, and he was able to come out that same day,\u201d Alyssa said, adding that after the contractor spoke with APHW, they not only approved the claim, but approved a second claim for something else he noticed.<\/p>\n

Alyssa was able to pay her contractor in full with her credit card, on the promise that APHW would send her reimbursement in the mail. \u201c[The contractor] sent me an invoice, which I forwarded on,\u201d she said. \u201cAnd my reimbursement arrived exactly when they said it was going to!\u201d<\/p>\n

\u201cWithin the couple of months that I\u2019ve had my house now, what the home warranty company has covered has actually reimbursed me for the whole year,\u201d Alyssa enthused. \u201cI\u2019m actually planning to renew, now, when I hadn\u2019t planned to. I\u2019m so happy I chose this company!\u201d<\/p>\n

\"\"<\/p>\n

Customer Changes Cautious Contractor\u2019s Mind<\/h3>\n

In a Google review of America\u2019s Preferred Home Warranty (APHW), Steve Sedahl out of Apex, North Carolina, wrote, \u201cThe best reviews come from the contractors I\u2019ve hired to do repairs.\u201d We were inspired to do some digging to find out what he meant.<\/p>\n

Steve has made several claims with APHW, each of which was a quick and easy process on the phone. \u201cThe couple of times that I\u2019ve called, I haven\u2019t had to wait very long to talk to somebody, and they\u2019ve been super helpful\u2014really going into detail,\u201d Steve said. \u201cThey clearly know what they are doing.\u201d<\/p>\n

His latest claim involved a 19-year-old air conditioner. When his contractor advised it was beyond saving, Steve knew his warranty wouldn\u2019t cover a complete system, he said. But APHW still approved a healthy amount toward a replacement, \u201cWhich I thought was great!\u201d he exclaimed.<\/p>\n

Steve was used to an easy process by now, but his contractor hadn\u2019t worked with an America\u2019s Preferred Home Warranty before and was clearly skeptical. \u201cWhen I talked with [the contractor] and said this was a home warranty, the guy just went, \u2018Oh, okay.\u2019 Obviously, they\u2019d had bad experiences with other home warranties before,\u201d Steve said. \u201cBut once they had their initial conversation with APHW customer service, he said, \u2018Those guys are really good. That was as easy as it\u2019s ever been to do a warranty job! Sometimes they\u2019re just awful and rude, but this was a pleasant experience.\u2019 He was really happy.\u201d<\/p>\n

Having the ability to choose his own contractor is a definite perk for Steve. \u201cI like the freedom to call whoever I want,\u201d he said. \u201cI think I stumbled into a pretty good company.\u201d<\/p>\n

Steve plans to renew his home warranty again in the future. \u201cThe first year the previous owners paid for our warranty. When it came around last year, I was like, \u2018No-brainer,\u2019 and renewed it. Obviously, I\u2019m going to do it again this year. It just makes sense,\u201d Steve said.<\/p>\n

\u201cYou know when you\u2019re looking at a house, it\u2019s inevitable you\u2019re going to have some trouble\u2014that\u2019s why you have the warranty. If something goes wrong, you get some help. To me, it\u2019s just a good investment,\u201d he said. \u201cThe peace of mind it brings is worth it.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

A Different Point of View At 7 p.m. on a Friday night, Dmitri Anaya quickly got America\u2019s Preferred Home Warranty (APHW) on the phone and filed a claim for a toilet leak in his Newport, Minnesota home. APHW approved, he … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"leftsidebar-page.php","meta":{"footnotes":""},"class_list":["post-296","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aphw.house\/exp\/wp-json\/wp\/v2\/pages\/296","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aphw.house\/exp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aphw.house\/exp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aphw.house\/exp\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/aphw.house\/exp\/wp-json\/wp\/v2\/comments?post=296"}],"version-history":[{"count":5,"href":"https:\/\/aphw.house\/exp\/wp-json\/wp\/v2\/pages\/296\/revisions"}],"predecessor-version":[{"id":2082,"href":"https:\/\/aphw.house\/exp\/wp-json\/wp\/v2\/pages\/296\/revisions\/2082"}],"wp:attachment":[{"href":"https:\/\/aphw.house\/exp\/wp-json\/wp\/v2\/media?parent=296"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}